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Author Topic: Will the BLMA detail parts ever come back?  (Read 3692 times)

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coosvalley

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Will the BLMA detail parts ever come back?
« on: January 12, 2017, 06:18:34 PM »
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Hey folks, I was wondering if anyone knows if the BMLA line of detail parts will be available ever again now that Atlas has bought them,  the parts are getting scarce!

At first I was excited by Atlas purchasing BLMA, but now I'm not so sure, It's been a while and they don't seem to be working on doing anything with the detail parts... :x :x :x :x :x :x :x :x :RUEffinKiddingMe:
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Mark5

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Re: Will the BLMA detail parts ever come back?
« Reply #1 on: January 12, 2017, 06:26:12 PM »
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wcfn100

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Re: Will the BLMA detail parts ever come back?
« Reply #2 on: January 12, 2017, 06:27:06 PM »
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You know they do have some parts now on others listed but on backorder.

http://shop.atlasrr.com/c-1405-blma-n-parts.aspx

Jason
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tom mann

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Re: Will the BLMA detail parts ever come back?
« Reply #3 on: January 12, 2017, 07:11:31 PM »
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jereising

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Re: Will the BLMA detail parts ever come back?
« Reply #4 on: January 12, 2017, 07:58:19 PM »
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Saw something I needed that was surprisingly available.  Tried to order.

Well, that was fun.  Wouldn't let me log in, wouldn't let me register, so maybe I don't want those parts anyway...

And the only ship method us UPS at a ghastly price.

Let's see what CS says...
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Jim Reising
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mu26aeh

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Re: Will the BLMA detail parts ever come back?
« Reply #5 on: January 12, 2017, 08:05:32 PM »
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Quote from: jereising on January 12, 2017, 07:58:19 PM
Saw something I needed that was surprisingly available.  Tried to order.

Well, that was fun.  Wouldn't let me log in, wouldn't let me register, so maybe I don't want those parts anyway...

And the only ship method us UPS at a ghastly price.

Let's see what CS says...

If you have a LHS, I'd approach them and see if they can add what you want to their order.
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AKNscale

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Re: Will the BLMA detail parts ever come back?
« Reply #6 on: January 12, 2017, 09:05:21 PM »
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Call Atlas, it's what I do when I need something from them. Plus, you can let them know that you were having problems logging into the website to place an order.

I believe the detail parts were on the full site in the parts depot, under all scales products, to the left side of the screen listed under BLMA btw.
« Last Edit: January 12, 2017, 09:09:57 PM by AKNscale »
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Catt

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Re: Will the BLMA detail parts ever come back?
« Reply #7 on: January 12, 2017, 09:19:51 PM »
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If you want to order ATLAS parts call the parts department on your phone and talk to a real person who is usually very helpful.  :D
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Johnathan (Catt) Edwards
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sirenwerks

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Re: Will the BLMA detail parts ever come back?
« Reply #8 on: January 12, 2017, 10:17:44 PM »
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Quote from: Catt on January 12, 2017, 09:19:51 PM
If you want to order ATLAS parts call the parts department on your phone and talk to a real person who is usually very helpful.  :D


Then why offer the order option online?  Seems to me, if you have a website and offer an order option, it should work, or you're just jerking customers around.  Not everyone has the option of calling Jersey during business hours.
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Altoona

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Re: Will the BLMA detail parts ever come back?
« Reply #9 on: January 12, 2017, 10:25:38 PM »
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Quote from: jereising on January 12, 2017, 07:58:19 PM
Saw something I needed that was surprisingly available.  Tried to order.

Well, that was fun.  Wouldn't let me log in, wouldn't let me register, so maybe I don't want those parts anyway...

And the only ship method us UPS at a ghastly price.

Let's see what CS says...
Contact Cynthia Cicero at <ccicero@atlasrr.com>, she was able to get my e-mail address updated and login in problems straight.

Judd Barton
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jagged ben

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Re: Will the BLMA detail parts ever come back?
« Reply #10 on: January 12, 2017, 11:30:08 PM »
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I seem to recall having a login issue once but the resolved it in a reasonable amount of time and it didn't come back.

And the reason for a web store is so that us West Coasters can order parts when everyone's asleep in NJ. :D
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wcfn100

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Re: Will the BLMA detail parts ever come back?
« Reply #11 on: January 12, 2017, 11:32:28 PM »
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When Atlas went to the new store, the login got messed up. One email and it was cleared up.


Jason
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wmcbride

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Re: Will the BLMA detail parts ever come back?
« Reply #12 on: January 13, 2017, 09:19:22 AM »
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Quote from: jereising on January 12, 2017, 07:58:19 PM
Saw something I needed that was surprisingly available.  Tried to order.

Well, that was fun.  Wouldn't let me log in, wouldn't let me register, so maybe I don't want those parts anyway...

And the only ship method us UPS at a ghastly price.

Let's see what CS says...

Jim,

I had the same issue (as others said I think it was new web store they launched) but I recall having set up a new login after that which did not work. I then set up another login account and it's worked nicely ever since.

I have a small order coming in the next day or two. I'll check how they sent it but I seem to recall most in the past coming USPS which was a lot cheaper than UPS.

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Bill McBride

jereising

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Re: Will the BLMA detail parts ever come back?
« Reply #13 on: January 13, 2017, 02:23:54 PM »
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Follow up:

CS responded this morning.  Said he sent me the password and tidied up the account.

I did not receive the PW but was able to set up a new account with a different email addy. 

And Atlas' shopping cart doesn't like Chrome.

After some futility there, switched to Firefox and was able to successfully complete the transaction.

And, under Firefox, a USPS Priority option showed up for half the cost of Brown.

I have my own feelings but won't trumpet them.  I found what I wanted and was able to complete the transaction.  'Nuf Said.
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Jim Reising
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Atlas Paul

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Re: Will the BLMA detail parts ever come back?
« Reply #14 on: January 13, 2017, 03:46:47 PM »
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We just got one of the HO parts back in stock, and I expect to have two more available within the next week.  I think by the end of February there will be 10 or more additional parts back in stock.

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