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Author Topic: Kato Parts Service  (Read 4537 times)

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Mark5

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Re: Kato Parts Service
« Reply #15 on: November 04, 2009, 03:06:47 PM »
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Quote from: oakcreekco on November 04, 2009, 02:53:31 PM
Never had any problems over the years. None.

Lee, the "Kato Guys" must be reading all your posts, and are just giving you "special" service. ;D

Heh, I slam Kato often, but I've never had problems ordering parts. Then again Kato hasn't really been making stuff I want parts for in some years, or the parts I want are NLA.

Let's go with Ed's theory.
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wm3798

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Re: Kato Parts Service
« Reply #16 on: November 04, 2009, 03:13:32 PM »
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I had no problem ordering the part, it was the reaction I got when I dared called and complained about how badly they  packed it for shipping.

I trust that in the coming days I shall receive a replacement that is properly encased in a lead block, wrapped in bubble wrap, and packed in an oversized box brimming with foam peanuts!

Lee
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Rockin' It Old School

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Two Truck Shay

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Re: Kato Parts Service
« Reply #17 on: November 04, 2009, 03:18:34 PM »
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I called Kato for some technical support for an intermittent short problem I was having with an N scale GS-4 I bought from MB Klein. The person at Kato essentially said "Hmmm, that's why I model HO". WTF?

MB Klein was amazing, however. Their first response was to ship another one along with a box with prepaid shipping for returning the defective unit. All I had to do was drop it off at UPS.

The new one arrived and it was perfect.
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Mark5

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Re: Kato Parts Service
« Reply #18 on: November 04, 2009, 03:22:43 PM »
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Quote from: Two Truck Shay on November 04, 2009, 03:18:34 PM
MB Klein was amazing, however. Their first response was to ship another one along with a box with prepaid shipping for returning the defective unit. All I had to do was drop it off at UPS.


Superior service.

Several years back I ordered a steamer from one etailer and it arrived dead in the box. When I told the guy he basically told me it was my problem.
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Two Truck Shay

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Re: Kato Parts Service
« Reply #19 on: November 04, 2009, 05:30:46 PM »
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In all fairness, I should say that I think Kato makes some truly inspired stuff. Their quality is exceptional.
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Chris333

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Re: Kato Parts Service
« Reply #20 on: November 04, 2009, 07:10:48 PM »
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I've ordered parts from Kato probably 5-6 times and the parts could have been put in an envelope, but they were is a nice over sized box and stuffed full of Japanese newspapers. Never had to call about parts. I did call once about the crappy drivers on the first run of the Mikado.
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Ian MacMillan

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Re: Kato Parts Service
« Reply #21 on: November 04, 2009, 10:12:46 PM »
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Quote from: Chris333 on November 04, 2009, 07:10:48 PM
I did call once about the crappy drivers on the first run of the Mikado.

[badjoke]Ohhhhh so that's whats wrong with mine?! I've been trying to flash the bios all these years! :-[[/badjoke]
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I WANNA SEE THE BOAT MOVIE!

Yes... I'm in N... Also HO and 1:1

GaryHinshaw

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Re: Kato Parts Service
« Reply #22 on: November 04, 2009, 10:42:42 PM »
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I've only ordered from them once: a shell and a windshield glass set.  It arrived quickly and was well packed.  In fact, it came with a $26 F-unit motor that I didn't order.  That may come in handy some day.

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wm3798

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Re: Kato Parts Service
« Reply #23 on: November 04, 2009, 10:47:50 PM »
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You can use it for those DCC trees...
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Rockin' It Old School

Lee Weldon www.wmrywesternlines.net

Packer

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Re: Kato Parts Service
« Reply #24 on: November 04, 2009, 11:32:39 PM »
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Quote from: nwline on November 04, 2009, 10:15:43 AM
I feel your pain ! I live about a 20 minute ride from Kato and have the pleasure of just going there to pickup parts.

Or get on to them about their QC and warranty slipping, in person. Digitrax is about an hour away now so, I can drop off all the decoders I got from them that were DOA and they didn't want to replace via warranty.
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Vincent

If N scale had good SD40-2s, C30-7s, U30Cs, SD45s, SD40s, and SW10s; I'd be in N scale.

Nato

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Re: Kato Parts Service
« Reply #25 on: November 05, 2009, 01:55:52 AM »
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  I always get someone in Tokyo who speaks broken English ,but seems to understand me,when I say I want SAL (Surface Air Link) shipping not the expensive express air and they convet Yen to U.S. dollars, in about four weeks I have my parts. Of course they are for Japanese equipment not United States,and no you can not order items off their Japanese Web Site, you would have to go through Japanese hobby shops like Plazza Japan,but if you have their Telex (phone number) I have obtained parts several times.                                                                                                                                     Nate Goodman (Nato).
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DocGeoff

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Re: Kato Parts Service
« Reply #26 on: November 05, 2009, 11:21:20 AM »
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I really hope Tony's pads the booster well!!!!
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CBQ Fan

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Re: Kato Parts Service
« Reply #27 on: November 05, 2009, 07:57:47 PM »
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I have always had great service and great phone interaction.  I have had several calls where I just got to pick their brains and got some great ideas.  Of course outside of the Pennsy I model all railroads Chicago and west!  Isn't WM pretty far east???
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Brian

Way of the Zephyr

wm3798

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Re: Kato Parts Service
« Reply #28 on: November 05, 2009, 08:07:59 PM »
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That must have been it.  It would be blaspheme for their sacred red handrails to be used on something other than a Santa Fe warbonnet...
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Rockin' It Old School

Lee Weldon www.wmrywesternlines.net

Ryan87

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Re: Kato Parts Service
« Reply #29 on: November 06, 2009, 09:22:14 PM »
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Quote from: wm3798 on November 05, 2009, 08:07:59 PM
That must have been it.  It would be blaspheme for their sacred red handrails to be used on something other than a Santa Fe warbonnet...

The red handrails were for Canadian Pacific SD40's were they not....  :)

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Swimming in a sea of Action Red...
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