Kudos to BLI Service Department

[mike_lawyer]

I had a PRR M1a that I purchased just over a year ago.  I didn't have a layout at the time, so it sat in the box.  Early this year, I finally get my layout up and running, and the M1a runs really herky-jerky at low speeds.  I thought it might go away after a break-in period, but the problem persisted.

I contacted BLI Service, and the rep told me that even though I was a couple months outside the warranty period, they would repair or replace it for free.  I received it back today, and the note said they had to replace the chassis of the engine.

Now it runs smooth as silk.  I know we all complain about various manufacturers when we receive less than stellar service, and I just wanted to pass along some Kudos to BLI for good customer service. 

[Hatchet]

I had the same experience with ScaleTrains. They replaced an inop decoder for me outside of the warranty by a couple of months with no drama.

Mark

[Bill H]

Not to pile on this thread, but honestly, I have never had anything but top service from any manufacturer's service department including Intermountain, Atlas and Bachmann. Considering the number of complaints about poor service I usually read on TR, just thought I would throw this out there.

[Hatchet]

Bill- you’re exactly right. I’ve never had anything but a good experience with any retailer or warranty issue I’ve had to use. All have been super responsive and given me solutions, much like the members of this board. It’s one of the reasons I enjoy this hobby so  much!

Mark

[bbunge]

I contacted BLI's parts department about a broken gear on a Mike.  They sent me two of them + plus two of each of the gears on either side of the broken one.  All at no charge.  A while back, Model Power sent me a new Mogul after the decoder fried when it was a couple of months outside of warranty and they had dropped the product.  The icing on the cake was they sent along a new transformer since they suspected my current transformer was responsible for cooking the decoder.

Bob

[altohorn25]

I purchased a 4-pack of BLI hoppers a while back.  When I got them out of the box, I discovered one of the couplers was broken off.  Contacted BLI about it and they sent me 4 or 5 replacement couplers at no charge. 

Can't argue with that. 

[robertjohndavis]

Agreed. BLI and Kato USA set the standard for service.