Author Topic: Problems trying to order parts from Bachmann  (Read 195 times)

0 Members and 1 Guest are viewing this topic.

Kentuckian

  • Crew
  • *
  • Posts: 370
  • Gender: Male
  • "This all started with Romans 10:9!" -Apologetix
  • Respect: +34
Problems trying to order parts from Bachmann
« on: December 03, 2018, 10:42:10 AM »
0
I have tried using the e-store several times and it always crashes at the very end when I am submitting my order. I tried to call the parts department this morning and waited on hold longer than I want to admit and finally left a message.

Anyone else having this problem, or know what’s going on?
Modeling the C&O in Eastern Kentucky.
C&O HS

Shipsure

  • Crew
  • *
  • Posts: 1446
  • Gender: Male
  • Respect: +534
Re: Problems trying to order parts from Bachmann
« Reply #1 on: December 03, 2018, 12:14:21 PM »
0
nope...I ordered some painted shells and some repair parts and they were all over it.  I got two emails from the parts department telling me when stuff was going out.
Joe

Kentuckian

  • Crew
  • *
  • Posts: 370
  • Gender: Male
  • "This all started with Romans 10:9!" -Apologetix
  • Respect: +34
Re: Problems trying to order parts from Bachmann
« Reply #2 on: December 03, 2018, 12:32:54 PM »
0
It is fixed now.
Modeling the C&O in Eastern Kentucky.
C&O HS

peteski

  • Crew
  • *
  • Posts: 18444
  • Gender: Male
  • Respect: +1458
    • Coming (not so) soon...
Re: Problems trying to order parts from Bachmann
« Reply #3 on: December 03, 2018, 02:17:20 PM »
0
It is fixed now.

Was the problem on your end or on theirs? Or you don't know - things just started working?
--- Peteski de Snarkski
--- Honorary Resident Curmudgeon

Kentuckian

  • Crew
  • *
  • Posts: 370
  • Gender: Male
  • "This all started with Romans 10:9!" -Apologetix
  • Respect: +34
Re: Problems trying to order parts from Bachmann
« Reply #4 on: December 03, 2018, 02:54:38 PM »
0
I assume theirs. I have ordered parts several times this fall and did the same thing as always over the weekend, but the site would always crash when I submitted the order. I did get an email response from the parts department this morning that said “It is up and running now.” I did the same process I have always done and it did indeed work.
Modeling the C&O in Eastern Kentucky.
C&O HS

peteski

  • Crew
  • *
  • Posts: 18444
  • Gender: Male
  • Respect: +1458
    • Coming (not so) soon...
Re: Problems trying to order parts from Bachmann
« Reply #5 on: December 03, 2018, 04:21:04 PM »
0
I assume theirs. I have ordered parts several times this fall and did the same thing as always over the weekend, but the site would always crash when I submitted the order. I did get an email response from the parts department this morning that said “It is up and running now.” I did the same process I have always done and it did indeed work.

Thanks. Yeah, it sounds  like it was on their end (especially since you changed nothing in your environment and it worked later).
--- Peteski de Snarkski
--- Honorary Resident Curmudgeon