Author Topic: Great Customer Service from DCC Concepts  (Read 401 times)

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CodyO

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Great Customer Service from DCC Concepts
« on: June 14, 2018, 10:44:28 PM »
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Shout out to DCC Concepts, I opened up one of my switches to install and found the voltage switch was busted off and laying in the package.
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Sent them an email with a picture and got a reply within 12 hours saying they'll mail me a new one and send me the part to fix this one. Since they are UK based I figured it would take a bit but they sent it Air Mail and I had a new switch within 7 business days.

Great customer service for great switches that I'll highly recommend over tortoise machines anyday.
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peteski

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Re: Great Customer Service from DCC Concepts
« Reply #1 on: June 15, 2018, 12:09:04 AM »
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It is nice to see great customer support, even for an overseas customer.
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