Author Topic: Eight Out of Ten Locos Run Fine... What to Do With the Other Two?  (Read 4461 times)

0 Members and 1 Guest are viewing this topic.

atsf_arizona

  • Crew
  • *
  • Posts: 764
  • Respect: +177
    • My PBase Photo album where my Model RR pictures are
Re: Eight Out of Ten Locos Run Fine... What to Do With the Other Two?
« Reply #30 on: May 23, 2016, 06:09:12 PM »
0
I contacted  Atlas  in March 2016 about two locos that I'd bought new  (one of their new run of Shays, and a U25B) wanting to send in for warranty repair.

They said:  "we're happy to send you a repair authorization, but at that time (March 2016) we are running 10 - 12 weeks before you can get your loco back".

I sent them in on March 11.   10 weeks would be May 27 and 12 weeks would be June 9th.   I just got a call from Atlas (5/20/16)
yesterday saying they had just repaired one of my locos and had question about other.   So they were honest about the lead time.    When I get them back, I'll report back here.

Bottom line:  for Atlas at least, I suspect it'd be way faster to accept some offers of help here.   My 2 cents.

Hope that helps.

John Sing


Was in contact with Atlas today.  My loco's just got finished repaired today 5/23, will be mailed out tomorrow 5/24/16.    So Atlas set expectation of 10 weeks elapsed time was right on.   Don't know if what their backlog time frame is today (May 2016).
John Sing
Venice, FL
http://pbase.com/atsf_arizona
https://web.archive.org/web/20151002184727/home.comcast.net/~j.sing/
========
Modeling the Santa Fe's Peavine Line (Ash Fork -> Phoenix, Arizona) during the 50s and 60s

Ed Kapuscinski

  • Global Moderator
  • Crew
  • *
  • Posts: 26085
  • Head Kino
  • Respect: +11558
    • Conrail 1285
Re: Eight Out of Ten Locos Run Fine... What to Do With the Other Two?
« Reply #31 on: May 24, 2016, 09:46:59 AM »
0
I have something to mention about Atlas repairs.

I'm friends with their new repair guy. He came into quite a backlog because they were down at least one person in that department.
Such is the way of dealing with small companies that keep this hobby possible.

But, he's a smart guy, and I'm sure it'll be worth the wait.

atsf_arizona

  • Crew
  • *
  • Posts: 764
  • Respect: +177
    • My PBase Photo album where my Model RR pictures are
Re: Eight Out of Ten Locos Run Fine... What to Do With the Other Two?
« Reply #32 on: May 28, 2016, 05:39:14 PM »
0
Just got my two Atlas locos back yesterday 5/27/16 (a Shay and a U25B) - they run perfectly. 

The guy who repaired them at Atlas (Rudy Garbely) did a great job.

Repair time was:  sent on 3/9/16, received there 3/11/16, repaired 5/20, shipped on 5/24, received on 5/27/16.  Elapsed time = 10 weeks.

As Ed K. said, Atlas Warranty Repair was clearly backlogged.  I don't know what their backlog time is today.   But the quality of the repair = great.

All the best,

John Sing



John Sing
Venice, FL
http://pbase.com/atsf_arizona
https://web.archive.org/web/20151002184727/home.comcast.net/~j.sing/
========
Modeling the Santa Fe's Peavine Line (Ash Fork -> Phoenix, Arizona) during the 50s and 60s

Nato

  • Crew
  • *
  • Posts: 2302
  • Gender: Male
  • Respect: +162
Old old stories from out of the past
« Reply #33 on: May 29, 2016, 04:33:47 PM »
0
               :|Back in the day when the Atlas Roco GP-9-30 and FP-9 locomotives I had one C&NW GP-9 that ran just fine , but the headlight did not come on. Remove the body and the mech ran just fine and the headlight (grain of wheat bulb) worked. Obviously a pinched wire, but try as I might to seat the very tight fitting shell on the heavily weighted mechanism just the right way I never could get the light to work so it ran unlighted for the rest of its career. Now for a hoo doo steam story. I had one of the last versions of the Atlas Rivarossi IHB 0-8-0 locos. It was a sweet runner, smooth, no burnout of the cruddy can motor like earlier versions had, so I decided to convert it a 2-8-0 using Kadee's very nice pilot conversion kit. This was an easy retrofit install . Put the locomotive on the tracks and it kept throwing a rod, or having wheel slip. Take it apart and re convert it to an 0-8-0, back to its old smooth ways. Lucky I never lost the micro fine screws that hold the drive rods on. I let another modeling friend Kent Hunt take the locomotive to convert and tinker around with, he had the same problem, so there it sits to this day as part of my collection as a smooth running undecorated 0-8-0. That was in the days when companies like Atlas Bachperson er-ah mann etc. just sent you a whole new locomotive if you sent them in for repairs. Nate Goodman (Nato).

peteski

  • Crew
  • *
  • Posts: 35275
  • Gender: Male
  • Honorary Resident Curmudgeon
  • Respect: +6644
    • Coming (not so) soon...
Re: Old old stories from out of the past
« Reply #34 on: May 29, 2016, 09:45:38 PM »
0
That was in the days when companies like Atlas Bachperson er-ah mann etc. just sent you a whole new locomotive if you sent them in for repairs. Nate Goodman (Nato).

Yeah, before the days of limited runs.  The same dozen or so of locomotives were in-stock in the hobby shops for years and years. There was plenty of stock to go around to be able to just swap the defective loco for a new one.  Now we have much larger variety of limited run models (which you often have to reserve and most sell out in few weeks), but spare parts or spare locos are much rarer. 
. . . 42 . . .