Urgent message regarding the K4 replacement domes from Keystone Details

[Lemosteam]

Urgent!  I need a list of K4 dome buyers! Please PM me ASAP, PARTICULARLY IF YOU HAVE NOT RECEIVED YOUR ORDER!  There is an issue with the radius at the bottom of the dome not matching the shell and I am going to make this right by all.  I will pay you back via PayPal, change the design and reorder parts for each of you.  I know how many have been shipped but not who have received. Apologies to all!!

[mmagliaro]

John,

I think you just showed everybody that you understand the first rule of selling a product: alert, courteous, prompt customer service

Tip o' the hat to you, man.   

[towl1996]

Exactly. No problems.

[Lemosteam]

Thanks to everyone who contacted me.  I believe I have all of the parts and purchasers accounted for.  I believe I have the design fixed, and I will ship out new parts to those who ordered free of charge once I confirm the new design.

For those who may still want to order, I have pulled the design from sale until I can confirm that the issues are gone, at which time I will open it for sale to the public again!

Thanks to all for being understanding and patient with the process and the product.  This really is all so new and exciting for me and I do not wish to have any unhappy customers.

Max, thanks for the kind words.

[chicken45]

Are you ordering 1 for yourself to test, then ordering a bunch of replacements to ship out?
Or are you just doing paypal refunds?

[Lemosteam]

@chicken45 yes I plan to test one this time and then will be shipping out replacements at my expense.

[Lemosteam]

For those who have ordered previous models, here is a picture of the corrected dome on the Bachmann shell:



Replacements will be shipped out this weekend, and I thank all buyers for their patience!

The redesigned models are now up for sale to the public again!