How annoying is it that a PWRS employee has to call you in order to complete your web order? IIRC, the last time I placed an order with these guys they wound up calling me repeatedly with "special offers" until I finally told them to F off and leave me alone 
This is just typical for them. And normally, telling them to "F off" is their cue to start "accidentally" shipping you large shipments of freight cars and charging them to your card. So then you get to fight with them and your cc company for months. It's a real pleasure doing business with them.