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...As long as there is no physical damage to the parts, disassembly and reassembly will most likely correct the issue.
Have you disassembled it and refit everything back together?
Sounds like you have one truck partially engaged and the other truck not engaged.
Probably the truck is not locked in the bolster properly or worms are out of alignment.
I honestly don't get what the problem can be unless the gears are actually either the wrong gear or the manufacturing tolerances have slipped. For those of you with MP36s, please try the this experiment...Forget about how many cars it can pull, just do this: Stick your finger in front of it and turn up the throttle.Every other N scale locomotive I've ever owned will spin its wheels when I do this. The MP36 wheels do not spin. Instead, the gears inside the truck disengage and click past each other. Specifically, it seems to be the worm gear and the idler gear that disengage. Nothing seems to be out of place or misaligned. It really seems like a design flaw to me, but if you all say that your locos spin their wheels then mine is a lemon.
I... but the loco can't pull worth anything. I also have a Metra unit and it performs the same.
I'd be worried about voiding the warranty.Hmm... I bet Kato isjust waiting for you totry to fix the problem...
...The Kato repair page says to tear it down and see if anything is obviously wrong and try and fix it yourself, THEN call them about it. The reason is so you learn the inner workings of your model and better understand it's operation.