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It is not clear from your post to whom you are returning the locomotives.I have returned steam locomotives directly to Bachmann and am very satisfied with the serviceas well as with the replacement locomotives. In October 2012, I wrote to them as follows:"The 2-10-2 engine driver rod became disconnected; engine was stalling prior to this when on a curve.The 4-8-2 engine just stopped running."Outcome, Bachmann called me about replacing the locomotives; no 4-8-2's were available.They asked if they could send me another 2-10-2.The new locomotives work fine. I have two of the non-dual mode 2-8-0s working fine, one got mildly out of quarter, but I was able to readjust.No lose of traction tires to date.