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Author Topic: Alternate way to contact the N Scale Architect?  (Read 1846 times)

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peteski

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Alternate way to contact the N Scale Architect?
« on: January 08, 2013, 02:39:41 AM »
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Does anybody know how can I contact them, besides the "contact us" web form on their website?
I filled out that form last week and afterwards it said ''email sent". But I still haven't heard back from them.

I have a damaged kit and I hope that they'll send me replacement part.
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GaryHinshaw

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Re: Alternate way to contact the N Scale Architect?
« Reply #1 on: January 08, 2013, 02:47:01 AM »
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Does this help?

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peteski

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Re: Alternate way to contact the N Scale Architect?
« Reply #2 on: January 08, 2013, 03:42:27 AM »
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Quote from: GaryHinshaw on January 08, 2013, 02:47:01 AM
Does this help?

Doh! yeah!  Thanks Gary!
Looks like I just wasn't persistent enough to look through the website.
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bbussey

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Re: Alternate way to contact the N Scale Architect?
« Reply #3 on: January 08, 2013, 10:21:37 AM »
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You also will see Russ in person in three weeks.
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Bryan Busséy
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wazzou

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Re: Alternate way to contact the N Scale Architect?
« Reply #4 on: January 08, 2013, 12:30:41 PM »
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Quote from: bbussey on January 08, 2013, 10:21:37 AM
You also will see Russ in person in three weeks.


You must write fortune cookies in your spare time?
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Bryan

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bbussey

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Re: Alternate way to contact the N Scale Architect?
« Reply #5 on: January 08, 2013, 12:59:08 PM »
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I manufacture Magic 8 Balls on the side.  :P

NSA exhibits at the annual Springfield show, which Peter attends.
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Bryan Busséy
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Cory Rothlisberger

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Re: Alternate way to contact the N Scale Architect?
« Reply #6 on: January 08, 2013, 01:06:43 PM »
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Quote from: bbussey on January 08, 2013, 10:21:37 AM
You also will see Russ in person in three weeks.

I'll warn Russ...  8)
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peteski

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Re: Alternate way to contact the N Scale Architect?
« Reply #7 on: January 08, 2013, 11:16:33 PM »
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Quote from: Cory Rothlisberger on January 08, 2013, 01:06:43 PM
I'll warn Russ...  8)

You better all hide from the wrath of the Peteski!  I'll be chasing all of you with millions of questions and complaints!  :trollface:
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Atlas Paul

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Re: Alternate way to contact the N Scale Architect?
« Reply #8 on: January 09, 2013, 07:52:02 AM »
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You probably won't even see Russ, he'll be standing under his table.

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daniel_leavitt2000

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Re: Alternate way to contact the N Scale Architect?
« Reply #9 on: January 09, 2013, 08:08:59 AM »
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ha.... We emailed eachother a few times after I had mentioned building the Worcester station on one of the forums. He asked what they could do to make the kit better. A multi-page email followed and I haven't heard from hime since. He'll probably run when he sees me at the show  :trollface:
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Sokramiketes

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Re: Alternate way to contact the N Scale Architect?
« Reply #10 on: January 09, 2013, 08:15:40 AM »
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Quote from: Atlas Paul on January 09, 2013, 07:52:02 AM
You probably won't even see Russ, he'll be standing under his table.

Are you here all week?
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peteski

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Re: Alternate way to contact the N Scale Architect?
« Reply #11 on: January 09, 2013, 07:35:25 PM »
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Quote from: daniel_leavitt2000 on January 09, 2013, 08:08:59 AM
ha.... We emailed eachother a few times after I had mentioned building the Worcester station on one of the forums. He asked what they could do to make the kit better. A multi-page email followed and I haven't heard from hime since. He'll probably run when he sees me at the show  :trollface:

That's the kit I have a problem with.  I suppose that the 2nd run (one I have) has not been improved.  I'm also really disappointed that it doesn't have the very prominent lettering on the facade (which could have been very easily laser-engraved).  Duh!
« Last Edit: January 15, 2013, 01:10:57 AM by peteski »
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peteski

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Re: Alternate way to contact the N Scale Architect?
« Reply #12 on: January 15, 2013, 01:13:10 AM »
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Followup:  I did email the address mentioned under "retailer inquiries" and Russ replied the next day. He will take care of the problem.
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daniel_leavitt2000

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Re: Alternate way to contact the N Scale Architect?
« Reply #13 on: January 15, 2013, 01:18:20 AM »
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Pete, send me a PM with the issues you are experiencing. I may be able to help.
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peteski

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Re: Alternate way to contact the N Scale Architect?
« Reply #14 on: January 15, 2013, 01:52:33 AM »
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Quote from: daniel_leavitt2000 on January 15, 2013, 01:18:20 AM
Pete, send me a PM with the issues you are experiencing. I may be able to help.

Thanks Dan,  the problem was that the photo-etched fret got mangled during shipping (it was loosely packed between 2 sheets of TaskBoard which shifted during shipping and ended up snagging some of the photo-etched parts.  Russ will be sending me a replacement fret.

But maybe I should PM you anyway as I'm now curious about your experience with that kit.  One thing that bugs me is the extra-wide attachment points (especially on the curved edges). That will be a pain to deal with.
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