Author Topic: Honest manufacturer-dishonest supplier  (Read 1963 times)

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3rdrail

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Honest manufacturer-dishonest supplier
« on: December 21, 2007, 11:33:37 AM »
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An interesting apology on the Dapol website.

Quote
We have today been informed by three customers that the pick-up configuration on their 9F locomotive does not conform to our clearly specified and advertised 16-wheel but is in fact only 10 wheel – 6 via the Tender and 4 via the rear Locomotive wheels.

As you can imagine this comment has taken us completely by surprise as, at every stage of the chassis development and pre-production, 16 wheel pick-up had been specified and indeed supplied to us by our Chinese subcontractors.

As you know, there was a slight delay in the product release due to an issue with the original batch of chassis but the second batch (which are now fitted to the locomotive) were subject to a 100% QC check for final operation at manufacture and every one of them passed our tests without any problems or failure.

Therefore, with a 100% ‘pass-rate’ we did not feel it necessary to physically check the construction of any part of the motorised chassis here in Wales before the bodies were fitted.

We have now undertaken our own investigation in-house today and can confirm that our remaining 104 locomotives also have 10 pick-ups. We have now tested every one again and find that the 10 wheel pick-up configuration operates perfectly well and to all agreed standards.

So, we are in somewhat of a quandary; we have a product which is not quite as advertised but which, equally, has an operation to our specification and standard and as we advertised. Indeed, the number of customers contacting us to say “great locomotive” far exceeds the three who have commented about the reduced pick-ups. Furthermore, the three who did comment agreed that the locomotive did work to a satisfactory standard.

Obviously if any customer has a serious problem with the locomotive not having 16 wheel pick-up, even though it operates perfectly well, then we can only give our most sincere apologies; they can of course return it to the point of sale for a refund and we, in turn, will refund the seller.

We have already instigated investigations at the sub-contractor and will of course, as normal, keep customers updated with developments via our website.

So, before you slam Walthers or Model Power for being dishonest with modelers, perhaps they were taken to the cleaners by the same Chinese factory and were too proud or too moneyhungry to admit it.

Mark5

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Re: Honest manufacturer-dishonest supplier
« Reply #1 on: December 21, 2007, 12:02:47 PM »
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being too proud or money hungry to admit still warrants slamming.

TiVoPrince

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Re: Honest manufacturer-dishonest supplier
« Reply #2 on: December 21, 2007, 12:25:24 PM »
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Integrity
sometimes means you have to blow the whistle on yourself.  I once lost a club championship (B flight) because I grounded a club in a fairway bunker.  OK I was seriously clumsy and stumbled over a rake, happy?  No, I'm not the source of the two best balls I hit today joke, thanks anyway for your sympathy.

Nobody was around and if I had not called the penalty on myself I would have been in the big money playoff.  I still feel better about myself, and had to reconsider the opinions of my 'cart buddy' who tried very hard to get me to change my mind about admitting my blunder...
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ljudice

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Re: Honest manufacturer-dishonest supplier
« Reply #3 on: December 21, 2007, 02:07:10 PM »
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Integrity
sometimes means you have to blow the whistle on yourself.  I once lost a club championship (B flight) because I grounded a club in a fairway bunker.  OK I was seriously clumsy and stumbled over a rake, happy?  No, I'm not the source of the two best balls I hit today joke, thanks anyway for your sympathy.

Nobody was around and if I had not called the penalty on myself I would have been in the big money playoff.  I still feel better about myself, and had to reconsider the opinions of my 'cart buddy' who tried very hard to get me to change my mind about admitting my blunder...

Could you repeat this in English?    ;D

Sokramiketes

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Re: Honest manufacturer-dishonest supplier
« Reply #4 on: December 21, 2007, 02:18:15 PM »
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Gregg-

That's still only one side of the story.  Have you never been swindled by a smooth talking salesman?  I'm not saying Dapol is lying about anything, but I'm sure there's more to it.  After all, why does Dapol keep having all these manufacturing problems?  Seems like they'd move on to a new manufacturer if it was all the manufacturer's fault.  Project management is just as difficult as actually manufacturing the stuff.
Mike

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Robbman

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Re: Honest manufacturer-dishonest supplier
« Reply #5 on: December 21, 2007, 02:46:40 PM »
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Message deleted
« Last Edit: January 27, 2008, 11:38:32 PM by Robbman »

TiVoPrince

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Re: Honest manufacturer-dishonest supplier
« Reply #6 on: December 21, 2007, 05:05:00 PM »
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Integrity
sometimes means you have to blow the whistle on yourself.  I once lost a club championship (B flight) because I grounded a club in a fairway bunker.  OK I was seriously clumsy and stumbled over a rake, happy?  No, I'm not the source of the two best balls I hit today joke, thanks anyway for your sympathy.

Nobody was around and if I had not called the penalty on myself I would have been in the big money playoff.  I still feel better about myself, and had to reconsider the opinions of my 'cart buddy' who tried very hard to get me to change my mind about admitting my blunder...

Could you repeat this in English?    ;D

No
not really...
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bsoplinger

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Re: Honest manufacturer-dishonest supplier
« Reply #7 on: December 21, 2007, 05:22:55 PM »
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That's still only one side of the story.  Have you never been swindled by a smooth talking salesman?  I'm not saying Dapol is lying about anything, but I'm sure there's more to it.  After all, why does Dapol keep having all these manufacturing problems?  Seems like they'd move on to a new manufacturer if it was all the manufacturer's fault.  Project management is just as difficult as actually manufacturing the stuff.

Are these were the same folks who had another "the Chinese factory didn't do what we told them to do" issue about a month or so ago?

If they are, I too would be wondering if its more a "blame the guy who isn't around to defend himself" issue used to cover up choices Dapol made vs the actual Chinese factory providing one thing for the pre-production/test run and then different items for the actual production runs.

railspike55

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Re: Honest manufacturer-dishonest supplier
« Reply #8 on: December 21, 2007, 10:29:20 PM »
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To add insult to injury...  I was hoping WKW would at least retain the LL immage.

Guess not.   

as reported on the A board ... quote from brokemoto...
" One thing about WKW's return-under-warranty policy is that it positively stinks. If you return a steam locomotive to them to be repaired or replaced under warranty, they tell you to send fifteen bananas to pay for the return shipping. Why should I pay to have a defective product replaced by its manufacturer or importer? Allright, so I have to pay for shipping and insurance to get it to them, but since it is their product that is defective, why should I pay to get it back?" :o


This corparate responce does not work for my RR companys corparate responce. So our perchasing dept has removed all PO's for future buying
agrements and will expidite buys from more friendler Customer service Companys. 

Memo dated 12.21.2007
Steam and Diesel in Transition

Ron N.

Ryan87

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Re: Honest manufacturer-dishonest supplier
« Reply #9 on: December 21, 2007, 11:14:46 PM »
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I too would be wondering if its more a "blame the guy who isn't around to defend himself" issue

Homer Simpson's rule for success:

"If something goes wrong at the plant, blame the guy who can't speak English."
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