« previous next »
Pages: [1]   Go Down

Author Topic: Does Kato answer email?  (Read 1667 times)

0 Members and 1 Guest are viewing this topic.

ljudice

  • Guest
Does Kato answer email?
« on: April 13, 2007, 10:46:41 PM »
0
Anyone here ever fix a parts department dispute over at KatoUSA via email?

Just wondering...   I would hate to have to give out hiroshi@katousa.com email address I followed my message up with after receiving no response for several days... 

Of course it probably goes no where, though it does not bounce.


Logged

Nelson

  • Guest
Re: Does Kato answer email?
« Reply #1 on: April 13, 2007, 11:02:15 PM »
0
Never by email, but they were very pleasant to deal with by telephone, and took care of the problem right away.
Logged

nscalesteve

  • Guest
Re: Does Kato answer email?
« Reply #2 on: April 14, 2007, 01:23:55 AM »
0
years ago they did answer eMails - nowadays they are busy finding new road numbers for ATSF and BNSF engines...   ;D
Logged

One of One-Sixty

  • Crew
  • *
  • Posts: 1304
  • Respect: +3
Re: Does Kato answer email?
« Reply #3 on: April 14, 2007, 01:54:28 AM »
0
They answer all my emails, constantly bothring them about other country roadnames thats they sell.  Even got one of the guys home number via email, which I thought that was kinda weird.  Never caled though.
Logged
“My deeds must be my life. When I am gone, they will speak for me.”- Stephen Girard

Modeling a modern Pennsylvania Railroad 1996-Present

keystonecrossings

  • Crew
  • *
  • Posts: 590
  • Gender: Male
  • Respect: 0
    • Middle Division Musings
Re: Does Kato answer email?
« Reply #4 on: April 14, 2007, 07:29:22 AM »
0
I have used their online form to send messages and I have received responses back sometimes.

Usually the content is model suggestions.
Logged
Jerry Britton, PRRT&HS #6111
PRR Middle Division in HO Scale - http://jbritton.pennsyrr.com
Keystone Crossings - http://pennsyrr.com
Pages: [1]   Go Up
« previous next »