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Author Topic: Does Kato answer email?  (Read 1083 times)

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ljudice

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Does Kato answer email?
« on: April 13, 2007, 10:46:41 PM »
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Anyone here ever fix a parts department dispute over at KatoUSA via email?

Just wondering...   I would hate to have to give out hiroshi@katousa.com email address I followed my message up with after receiving no response for several days... 

Of course it probably goes no where, though it does not bounce.


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Nelson

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Re: Does Kato answer email?
« Reply #1 on: April 13, 2007, 11:02:15 PM »
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Never by email, but they were very pleasant to deal with by telephone, and took care of the problem right away.
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nscalesteve

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Re: Does Kato answer email?
« Reply #2 on: April 14, 2007, 01:23:55 AM »
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years ago they did answer eMails - nowadays they are busy finding new road numbers for ATSF and BNSF engines...   ;D
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One of One-Sixty

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Re: Does Kato answer email?
« Reply #3 on: April 14, 2007, 01:54:28 AM »
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They answer all my emails, constantly bothring them about other country roadnames thats they sell.  Even got one of the guys home number via email, which I thought that was kinda weird.  Never caled though.
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“My deeds must be my life. When I am gone, they will speak for me.”- Stephen Girard

Modeling a modern Pennsylvania Railroad 1996-Present

keystonecrossings

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Re: Does Kato answer email?
« Reply #4 on: April 14, 2007, 07:29:22 AM »
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I have used their online form to send messages and I have received responses back sometimes.

Usually the content is model suggestions.
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Jerry Britton, PRRT&HS #6111
PRR Middle Division in HO Scale - http://jbritton.pennsyrr.com
Keystone Crossings - http://pennsyrr.com
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