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Apart from the Tichy decals looking like they're cut out of 3/4" plywood, I think it's serviceable.
Unfortunately they use an early UV-cure inkjet printer which lays down rather thick ink. Works well for billboards or other stuff they make, but not so much for waterslide decals. Actually, it would probably be good for printing N scale rivet or panel lines decals like the ones made by Archer.
Yes, I had that problem as well. The decal film is fine. The lettering simply won't soften.And, yes, I also tried plastic cement (Testors), which had no effect. In my case it didn't damage the paint, but it didn't affect the decal, either. My first decal order from them was end reporting marks for all of the older cars I had (several hundred), so many of the decals went on less-than-flat surfaces.