Alternate way to contact the N Scale Architect?

[peteski]

Does anybody know how can I contact them, besides the "contact us" web form on their website?
I filled out that form last week and afterwards it said ''email sent". But I still haven't heard back from them.

I have a damaged kit and I hope that they'll send me replacement part.

[GaryHinshaw]

Does this help?

[peteski]

Does this help?

Doh! yeah!  Thanks Gary!
Looks like I just wasn't persistent enough to look through the website.

[bbussey]

You also will see Russ in person in three weeks.

[wazzou]

You also will see Russ in person in three weeks.

You must write fortune cookies in your spare time?

[bbussey]

I manufacture Magic 8 Balls on the side. 

NSA exhibits at the annual Springfield show, which Peter attends.

[Cory Rothlisberger]

You also will see Russ in person in three weeks.

I'll warn Russ... 

[peteski]

I'll warn Russ... 

You better all hide from the wrath of the Peteski!  I'll be chasing all of you with millions of questions and complaints! 

[Atlas Paul]

You probably won't even see Russ, he'll be standing under his table.

[daniel_leavitt2000]

ha.... We emailed eachother a few times after I had mentioned building the Worcester station on one of the forums. He asked what they could do to make the kit better. A multi-page email followed and I haven't heard from hime since. He'll probably run when he sees me at the show 

[Sokramiketes]

You probably won't even see Russ, he'll be standing under his table.

Are you here all week?

[peteski]

ha.... We emailed eachother a few times after I had mentioned building the Worcester station on one of the forums. He asked what they could do to make the kit better. A multi-page email followed and I haven't heard from hime since. He'll probably run when he sees me at the show 

That's the kit I have a problem with.  I suppose that the 2nd run (one I have) has not been improved.  I'm also really disappointed that it doesn't have the very prominent lettering on the facade (which could have been very easily laser-engraved).  Duh!

[peteski]

Followup:  I did email the address mentioned under "retailer inquiries" and Russ replied the next day. He will take care of the problem.

[daniel_leavitt2000]

Pete, send me a PM with the issues you are experiencing. I may be able to help.

[peteski]

Pete, send me a PM with the issues you are experiencing. I may be able to help.

Thanks Dan,  the problem was that the photo-etched fret got mangled during shipping (it was loosely packed between 2 sheets of TaskBoard which shifted during shipping and ended up snagging some of the photo-etched parts.  Russ will be sending me a replacement fret.

But maybe I should PM you anyway as I'm now curious about your experience with that kit.  One thing that bugs me is the extra-wide attachment points (especially on the curved edges). That will be a pain to deal with.