BLI E6 Sounds Stopped

[Bfagan]

Two of my three E6 engines sounds have stopped working.  Anybody else have this problem and what was you fix?

[Roger Holmes]

I don't have any BLI units but on the Soundtraxx units that I use, Function 8 is the mute button.  The first time a friend ran one of my sound equipped locos he hit that by mistake and it took me quite a while to figure it out.  Now that's the first thing that I check if there is a problem.  If BLI doesn't use Function 8 for its mute I'm sure their instructions will tell you which function is the mute button.

I hope it's nothing more than that.

[rogergperkins]

I have four n-scale units from BLI all purchased in the past 2 months:
2 of the E-6A powered working okay on 5 August 2012.
1 of the E-7A powered returned to BLI for repair
1 of the E-6B powered returned to BLI for repair
I contacted BLI by telephone and was provided a return authorization number and instructed to ship the engines to them by UPS.  I did so; engines reached BLI on 3 August 2012.  I was told BLI currently has only one repair person, so repair may take 6 weeks, "due to back log I assume."

Some of the sound functions are muted when the 8 function key, F8, is pushed; primarily these are the engine motor sounds. 
On my engines, some of the sound functions still play when the mute is on for engine motor sounds; these include F14 passenger announcements, F16 maintainence sounds, F17 radio sounds for example.

Some of the sounds functions such as the horn on the two units stopped working, so I returned the engines for repairs.
I have noticed that F14 passenger announcement function and F16 maintainence sound transmissions may activate when F14  is pushed.  This happens randomly.

I am new in DCC and thus am not certain if control of sound functions could relate to the DCC control system.
  I am using NCE for DCC and found the sequence for factory reset which takes the engine back to address number 3.   This did NOT resolve the problems with the two units I returned for repairs.

Also the powered E-6B unit ran okay in reverse, but not in forward; initially sound function worked, but then some stopped.

[Bfagan]

I was contacted by BLI and they told me how to do a hard reset.  WIll try that shortly.

Bill

[rogergperkins]

Please reply with there instructions in this forum and let us know the outcome.

I assume by hard reset, you mean to reprogram the engine to factory settings.
Thanks.